Virtual Interview

Service Description

Virtual Call Center Representative. You will be providing high quality Customer Service , Sales, and or Tech Support for our clients. Based on the qualities you have and training you have completed. You will be provided training and materials / tools. To prepare you for our clients needs. • Assist customers with billing or video technical repair inquiries • Review, analyze and respond to customers’ billing inquiries • Resolve customers’ open issues or questions • Troubleshoot technical issues • Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service • Strive to resolve technical issues on the first call • Knowledge of processes and policies • Build trust and rapport with customer through clear, respectful interaction • Understand “client call flow” • Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC). • Correctly code the sale accurately and completely for the installer Experience Needed: Customer Service Education Needed: High School Diploma or GED